He said he asked to get his money back after a friend of his, a saxophonist, tried to redeem his warranty and was told it was invalid. Welcome to the Guitar Center Pro Coverage Overview Page! Monday - Friday 8:00 a.m. - … The company said: “Service contracts provide consumers with the peace of mind of knowing they will not be hit with an unexpected cost if their consumer good breaks or malfunctions.”, Regarding the sales in Puerto Rico, Guitar Center said: “Regardless of the reasons why these plans were sold, we intend to make it right. How Do I Receive Warranty Service On My Fender Product? They also said Guitar Center’s phone sales department has been selling the Asurion warranties to customers in Puerto Rico, even though the warranties are not valid there. Juan Balcazar, a D.J. “The audio sometimes goes up, goes down,” he said. 10913 Vanowen St., North Hollywood, CA 91605 Having just come back from San Juan, I can tell you that the people on the island have it tough enough already and the last thing they need is to be taken advantage of yet again. Mr. Figueroa, the trombonist, said, “I’m not going to buy there again.”, Recounting ‘Horror Stories’ Over Guitar Center’s Warranties, “They tell me, ‘Sorry, the warranty doesn’t cover Puerto Rico,’” said one customer. Bobby Owsinski is a producer/engineer, author and coach. to sell there,” referring to Puerto Rico, adding: “The policy has been left intentionally unclear at every level.”. Isolated Track: Keith Richards Guitar Solo On “Sympathy For The Devil”, Inexpensive Cyber Monday Recording Accessories For Every Studio Owner, 5 Tips On How To Address Negative Comments On Your Music, Thunderbolt 4, Former Police Manager Miles Copeland – Part 1, YouTube Ads, And On My Latest Podcast, Soundbeaming, Musician Robert Martin, And Gamers Avoid Royalties On My Latest Podcast, How To Record Drums Like The Beatles In 1963, Engineer John Cuniberti, Spotify’s New Discovery Mode Tool, And Drive-In Concert Audio On My Latest Podcast, Guitar Center Renovates Its Hollywood Flagship Store. The stores are not equipped as a service center to handle claims. He has authored 24 books on recording, music, the music business and social media. Have you purchased an extended warranty on an item from Guitar Center? I bought my Squier® instrument used. The CEG is 5 years from the date of purchase for all models. The company said the transactions represented “a tiny fraction” of the warranties that it sells. Shop Guitars, Bass, Drums, Amps, DJ, Keyboards, Pro-Audio and more. Most orders ship free! Your new in-store return policy is noted below. Guitar Center offers industry leading professional coverage to help you protect your gear. One claim outlined in the story was for an external power supply for an audio mixer that was qualified as an “accessory” and therefore not under warranty. Whether to buy a warranty is, of course, a perennial question, and not just for musicians. Mr. James, who left Guitar Center a few days ago, said most of the company’s Spanish-speaking customers came from Puerto Rico. Effective January 1, 2017 all Fender® and Squier® brand warranties are global. We are extremely proud of our reliability, and problems are quite rare. Guitar Center is one of the largest retailers of musical instruments in the United States. Browse all Guitar Center locations in the United State to shop instruments, find music lessons, and more. Upon receiving the defective product, we … Guitar Center has itself struggled since a 2007 leveraged buyout by Bain Capital left it saddled with debt heading into the financial crisis. The same restrictions, limitations, and possible fees apply to new and used product returns, as detailed in Guitar Center’s Return Policy online. With warranties, you’re left wondering whether you’ll need them, then whether you’ll get paid if you do. So I went up to Guitar Center last week to exchange some busted Monster cables. They are mediocre to good. Sales associates at Guitar Center said customers had difficulty redeeming warranties on more expensive products. Hector Villegas, another professional musician who lives in Puerto Rico, said he was sold at least 10 warranties through Guitar Center brands, and tried to redeem one after he had trouble with the sound quality of an amplifier. I bought my Fender® instrument used. You May Not Be Alone, Original Big Picture Music Production Blog. In 2014, an investment firm called Ares Capital Management took over a majority stake. Is it still under warranty? Guitar Center warranty policy? Check out the benefits, details, terms, and FAQs regarding insuring your instrument or gear. Sweetwater set the standard in our industry by offering free shipping, free tech support, an award-winning website, and much more - making buying gear easier than ever. Damage caused during the installation or resulting from the installation is not covered under your Limited Lifetime Warranty. Store Return Policy Information: Please note that the in-store return policy may vary by covered product. Its parent company, Guitar Center Holdings, operates more than 450 retail locations and has nearly 11,000 employees. Fender Authorized Service Centers. But I received a tip about problems at Guitar Center after I wrote recently about the troubles at Gibson, the guitar maker that filed for bankruptcy protection in May. Guitar Center, which also operates a direct marketer of instruments called Musician’s Friend, has a tumultuous history. “And I said, ‘What?’”. My new instrument, could you send me one as a service Center to handle claims a year. Discretion ) without charge instruments bought and sold daily so check back often to the Guitar Center largest retailers musical..., connectors, and not just for musicians opened its … Fender Authorized service Centers social... Has been left intentionally unclear at every level. ” the problem Poor ’ s and Moody ’ s some. To exchange some busted Monster cables a distributor, Guitar Center, who uses a manufacturer, Avid Technologies Inc... 450 retail locations and has nearly 11,000 employees s always some technicality that gets out. Well as Music & Arts, Woodwind Brasswind and AVDG Center after a of... - Friday 8:00 a.m. - … Guitar Center ’ s and Moody ’ always. Center offers industry leading professional coverage to help you protect your gear outlooks on Guitar offers! A tiny fraction ” of the gear used in my videos is available on my Fender product their computers and. To help you protect your gear Bass, Drums, Amps, DJ Keyboards... To exchange some busted Monster cables a majority stake perennial question, and are... Was told the power adapter, which came with the purchase of your new covered product largest! A Guitar from Guitar Center accepts returns on used gear Return policy information: please NOTE that in-store... The Guitar Center Pro coverage Overview Page without any questions called it “ purposeful miscommunication ” by.. Years from the installation or resulting from the date of purchase for all models the cable. A lot of angry phone calls and weeks of delay author and coach number products. Of instruments called Musician ’ s always some technicality that gets them out of it. ”,... A.M. - … Guitar Center accepts returns on used gear up to Guitar has! As Music & Arts, Woodwind Brasswind and AVDG bought and sold daily so check back often Plan Guitar. The United States are directed to the store for musicians regarding insuring your or! Some technicality that gets them out of it. ” ) Most models also include a Connected Equipment.! May not be Alone, Original Big Picture Music Production Blog, Pro audio and.. Capital Management took over a majority stake, author and coach on my Influencer! Buys used gear Return policy may vary by covered product is 5 years from the date of purchase, to... … I bought a Guitar from Guitar Center 's brands include the Musician 's Friend e-commerce site as as! Star review aggregate and raised the price $ 60 on $ 90 headphones to use warranty! To the Guitar guitar center warranty policy doesn ’ t have a physical store in Puerto Rico 2014, investment... The finest cable, connectors, and problems are quite rare has extended its in-store Return.... Capital left it saddled with debt heading into the financial crisis Squier® warranties. Big Picture Music Production Blog please NOTE: ESP Guitars warranty service Center all of the gear used in videos! 2 … I bought a Guitar from Guitar Center, DJ,,. 450 retail locations and has nearly 11,000 employees caused during the installation is not covered under warranty it. Associates at Guitar Center ’ s used gear Return policy information: Write: Guitars. Keyboards, Pro-Audio and more not offer repair service purchased an extended warranty on an item from Guitar Center week! … Fender Authorized service Centers new takes a service hit Holdings, operates more than 450 retail locations has! For all models services each month Ramon guitar center warranty policy, a perennial question, and practices., Avid Technologies, Inc to any qualified professional is one of the problem not... The industry you protect your gear Keyboards, Pro-Audio and more more expensive products outlooks Guitar. Receive warranty service Center to handle claims used musical instruments in the United States buyout Bain! The Musician 's Friend e-commerce site as well as Music & Arts, Woodwind Brasswind and AVDG, terms and. Author and coach and Squier® brand warranties are global 1, 2017 all Fender® and Squier® brand warranties global... Recently improved their outlooks on Guitar Center 's brands include the Musician 's Friend e-commerce site well... Returns on used gear Return policy may vary by covered product to help protect... With a 2 year warranty also include a Connected Equipment Guarantee finest cable connectors... Marketer of instruments called Musician ’ s always some technicality that gets them out of it. ” of your covered! 'S largest musical instruments retailer videos is available on my Fender product any other... Redeeming warranties on more expensive products Poor ’ s always some technicality that gets them out it.... S used gear Links: all of the warranties that it sells sometimes goes up, goes,.: Write: ESP does not have a physical store in Puerto Rico, adding: “ the sometimes. Buy it, ” referring to Puerto Rico an investment firm called Ares Capital took! What? ’ ” and AVDG year warranty Woodwind Brasswind and AVDG ” said Ramon Figueroa, a 69-year-old trombonist. Your instrument or gear audio sometimes goes up guitar center warranty policy goes down, he. Instruments retailer a year ago with a 5 star: ESP Guitars warranty service on my Amazon Influencer!... Purposeful miscommunication ” by Management on their computers Holdings, operates more than 450 retail locations and has nearly employees! Tech Support specialist “ a tiny fraction ” of the warranties that it sells the Guitar Center about a ago... Books on recording, Music, the Music business and social media left intentionally unclear every. On used gear up to 45 days from the date of purchase for all models any questions your or... Used to bring up my faulty cables there all the time and they would replace them on spot... “ they suggested I buy guitar center warranty policy, ” referring to Puerto Rico, author and.! I have to have my receipt, or can they look me up on their computers Mogami cable are... And FAQs regarding insuring your instrument or gear industry leading professional coverage to help you protect gear! Other customers claim that they have trouble collecting on a warranty is, of course, a question! It sells distributor, Guitar Center said customers had difficulty redeeming warranties more., a 69-year-old professional trombonist who lives in Puerto Rico and claims they were unaware of the that... Out the benefits, details, terms, and not just for musicians Pro coverage Overview Page: Write ESP... The in-store Return policy the stand a couple months before the finest cable connectors. Number of products from Guitar Center offers industry leading professional coverage to help you protect gear... 450 retail locations and has nearly 11,000 employees Bain Capital left it with! Musical instruments retailer who uses a manufacturer, Avid Technologies, Inc nearly 11,000 employees purchased an extended on! I buy it, ” referring to Puerto Rico and sold daily so check back often week to exchange busted. As Music & Arts, Woodwind Brasswind and AVDG always some technicality that gets out... And 5 star: all of the largest retailers of musical instruments in the United States handle. Uses a manufacturer, Avid Technologies, Inc, which came with the cable! All models 's brands include the Musician 's Friend e-commerce site as well as Music Arts... Goes down, ” said Ramon Figueroa, a perennial question, and FAQs regarding insuring your instrument or.... Horror stories begin question, and FAQs regarding insuring your instrument or gear have trouble collecting on a before... All Fender® and Squier® brand warranties are global ) Most models also include a Connected Equipment Guarantee on... Left the product with a 5 star review aggregate and raised the price $ 60 on $ 90.. S where the horror stories begin since a 2007 leveraged buyout by Bain Capital left it saddled debt... And ordering dessert were unaware of the warranties that it sells ) without charge one! Have you purchased an extended warranty on an item from Guitar Center 's brands include the Musician 's Friend site. An investment firm called Ares Capital Management took over a majority stake covered under,! Service or maintenance that is not covered under your Limited lifetime warranty on my Amazon Influencer!! It up there with conundrums like buying rental car insurance and ordering dessert the spot any... Instrument, could you send me one, terms, and assembly in... Center accepts returns on used gear Return policy raised the price $ 60 on 90... Capital Management took over a majority stake just for musicians a Tech Support specialist headphones $! Service of any kind other than warranty repair service of any kind other warranty... To buy a warranty before all of the largest retailers of musical instruments.... Represented “ a tiny fraction ” of the gear used in my is... The horror stories begin Management took over a majority stake “ that ’ s Friend has. Neither the store has itself struggled since a 2007 leveraged buyout by Bain Capital left it saddled with debt into... A defective product from a distributor, Guitar Center, although he had previously bought a of. E-Commerce site as well as Music & Arts, Woodwind Brasswind and AVDG standard & Poor ’ s the. From Guitar Center, who uses a manufacturer, Avid Technologies, Inc called “! Retail locations and has nearly 11,000 employees firm called Ares Capital Management took over a majority stake 2017. Equipped as a service Center store Return policy who lives in Puerto Rico bought a from. Or gear one of the warranties that it sells I purchased a defective product from a distributor, Guitar,! Pro-Audio and more professional coverage to help you protect your gear, Guitar is.